-Monitor the performance and capacity of network, backbone link, transmission and IP Traffic using variety of tools. They look for hardware, software, and environmental alerts or malfunction, when an issue is identified, NOC Engineers work to determine the cause of problem
-Promptly acknowledge and support customer for any complaint/fault reported by phone/mail/chat
-Coordination and reporting to provider/vendor for any fault & escalation
-Track all issues, NOC Engineer must carefully track and document all issues and resolution in detail. This increases the knowledge base of the NOC and is a record of the health of the system.
-All the issues are recorded to ticket system
-Report Incidents, when problems are too larges or complex for quick troubleshooting, NOC Engineer must escalate the issue to Management or IT resource or 3rd party Vendors for assistance in reaching a resolution. NOC Engineers maintain ongoing within the team and externally, to keep all stakeholders aware of relevant, know the issued and the steps/process/procedure/flow being taken.
-Ensured information security/information assurance policies, principles and practices are applied in the delivery of customer support services. Provide recommendations to review, validate, or standardize problem resolutions.
-Regularly attends and, at times, leads in-house training efforts used to provide both formal and informal instruction in regard to operations, engineering technology, and security.
-Responsible for maintaining situational awareness of the network operations environment. Independently administers communications systems, ticketing database content, network management platforms, and shared logging applications. Supports project efforts regarding these systems and, at times, independently leads individual project tasking.
-Administers trouble tickets according to established guidelines, standards, and procedures. Ensures all content accurately reflects all incident response efforts. Independently makes decisions regarding the next-steps involved in incident response.
-Independently conducts change management (CM) activity pertaining to operational networks, systems, and equipment using established tools and processes. Completes assigned CM tasking and documents all efforts within documentation systems.
-Independently administers and monitors all network management system (NMS) platforms to ensure the health of operational services, networks, devices, and components. Independently maintains (i.e., creates, updates, etc.) active and passive monitors and ensures all actively monitored services, devices, and verifies system operation. Maintains mastery of established standard operating procedures and processes.
-Responsible for proactive and reactive incident response as a result of network, system, or service anomalies. Independently employs working knowledge of networks and systems during the fault isolation and resolution process. As related to incident response, independently leads communication, planning, and response efforts, often working with external work centers, vendors, and customers.
-Maintains real-world, working knowledge of network-related technologies
-Arrange and notify customer for any maintenance
-Reporting
*Monthly Upstream/ Provider Outage Report
*Monthly report for VIP/SLAN customer service performance and outage
*Daily Report

-Bachelor's degree is a plus. Equivalent field installation and repair experience or equivalent/related vendor certification, (CCENT, CCNA, JNCIA, JNCIS), preferred.
-Telecom or MSO Network Operations Center support experience, along with 3 or more year’s technical experience in a telecommunication, network, cable, or related industry.
-Must have strong verbal, written, and interpersonal communication skills
-Experience in Network protocols, BGP, OSPF, IPV4, IPV6, VLANs, subnetting, DNS, DHCP networking technologies, fiber optics, DWDM, and CWDM, HFC plant, system delivery, and VoIP platforms
-RF Network troubleshooting
-Hardware and Software configuration
-Network Restoration Configuration Changes
-Critical Thinking Skills
-Incident Management Care & Control
-Planned Network Maintenance Coordination
-Software Deployment and Upgrades
-Network Design concepts, ability to read and interpret engineering documents such as method of operations (MOPs) and work orders
-Project Management concepts
-Field Installations
-Leadership skills

2. Essential Job Functions:

-Must have the ability to communicate by telephone, correspondence, and in person
-Must possess a good command of the English language, including excellent enunciation, grammar and lack of slang.
-Must be able to sit for extended periods.